Verda Healthcare, Inc. has a contract with the Center of Medicaid and Medicare Services (CMS) and Texas Department of Insurance (TDI) for a Medicare Advantage Prescription Drug (MAPD) plan for 2024. We are looking for a Receptionist to join our growing company with many internal opportunities.
Are you ready to join a company that is changing the face of health care across the nation? Verda Healthcare, Inc. is looking for people like you who value excellence, integrity, caring and innovation. As an employee, you’ll join a team dedicated to improving the lives of our Medicare members. Our vision incorporates value-based health care that works. We value diversity.
Align your career goals with Verda Healthcare, Inc. and we will support you all the way.
Position Overview
The Receptionist plays a key role in our business as he/she becomes the face of the office. Responsibilities include greeting visitors, answering phones, directing inquiries to the appropriate department or staff member, scheduling appointments, managing correspondence, and maintaining records. Candidate must have excellent communication and customer service skills. Additionally, the front office specialist will provide support to other departments within the organization such as operations, accounting, and human resources. This role ensures that the office operates smoothly and efficiently, thus organizational and communication skills are essential.
Responsibilities:
- Manages front and back office.
- Greets guest with a smile.
- Answers all incoming calls.
- Ensures all calls are transferred to the proper extension.
- Proper message-taking, with all pertinent information needed for a call back.
- Ensures the office is presentable.
- Makes sure copy machines are ready and functional (paper and ink are ready)
- Checks for mail daily and distributes accordingly.
- Schedules appointments/meetings as needed.
- Orders lunch when needed.
Minimum Qualifications:
- One (1) or more years of successful experience as a receptionist and in an office setting.
- Proficient with Microsoft Office applications, including Word, Excel, Outlook, and various database applications.
- Strong analytical and organizational skills.
- Excellent phone and customer service skills.
- Superb interpersonal and communication skills.
- Bachelor's degree preferred
- Healthcare/health plan experience preferred
Professional Competencies
- Ability to work in a fast-paced, start-up culture.
- Microsoft Office and computer skills are necessary.
- Ability to manage and prioritize multiple tasks.
- Promotes teamwork and fact-based decision making.
- Great communication skills, oral and written.
- Ability to work independently and within a team environment.
- Familiarity with office machines and phones/multiple lines.
- Training/teaching skills.
- Strategic management and time management skills.
- Proper phone etiquette.
- Decision making/critical thinking skills.
- Resiliency in a changing environment.
- Demonstrated progression of leadership and responsibility.
- Proven ability to build, develop, and lead strong teams of operators.
- Integrity and trust.
- Functional/Technical Skills (printer/fax savvy).
- Analytical thinking, critical listening and attention to detail skills are necessary.
- Excellent conflict resolution skills.